Pointship

Frequently Asked Questions

Pointship is a new generation travel platform where members can share their travel rewards with other members of the community.
Yes, absolutely. All financial transactions are via reputable and secure payment service providers (PayPal and 3D Secure) and no personal information is shared among members other than those to issue the reward.
To be able to share and earn from your rewards, you need to create a profile. Therefore you need to become a member, same for ordering a reward. Pointship membership is totally free.
Everybody. Those who have travel rewards and would like to utilize them in terms of cash and those who would like to make a saving on their next trip.
Pointship is a secure platform providing its members two advantages; those who have travel rewards can turn them into cash, others looking for travel can benefit from cheaper options.
Just download the Pointship app for your IOS or Android phone.

In the app you just need to create the frequent flyer program where you have miles/points from an airline. Enter the amount of miles/points you’d like to list on Pointship, the minimum miles/points amount you are willing to share per order, your asking price per 1.000 miles, and provide proof of your account. There is guidance on the app to make this process simple and easy for you.

With the current release of Pointship you cannot change or cancel your flight tickets online, our teams are working to make this feature happen very soon.

It totally depends on your needs, you can either choose the Recommended option and get your order issued in 2 days, or you can choose the Cheapest option if time is not an issue for you.

Just download the app and create the frequent flyer program where you have unused miles/points from an airline. Enter the amount of miles/points you’d like to list on Pointship, the minimum miles/points amount you are willing to share per order, your asking price per 1.000 miles, and provide proof of your account. There is guidance on the app to make this process simple and easy for you.

You will be directed to PayPal or your Credit Card provider to make the payment.

You can order any flight for any route with no restrictions.
If you hold a valid ticket and your flight gets cancelled, you need to contact the Pointship Support Team. We will guide you through the process of either re-issuing to another date or refund. Our teams are working hard to make this automated for you.
Simply, search for the flight you would like to order and if there is another member sharing their rewards on that specific airline, then you will be directed to the next step and proceed with your order.
You will be able to use Pointship for any unused travel rewards like credit card points, hotel loyalty programs, sharing of lounge access, and airport transfers.
You just need to enter your phone number and will receive a code to access Pointship. Once you are in, please complete the registration.
Just go to the Programs section on Pointship and unlist the related program.
Absolutely not. Pointship registration and listings of any miles/points programs are totally free. You will decide yourself for the price per 1.000 miles/points.
To make the transactions safe and secure for everyone and to avoid any such dispute, 50% of the order price will be transferred to your account right after the order is done, the remaining will be secured by Pointship until the flight is completed and will be transferred to your account within 24 hours after the flight.
Until you arrive at your destination, Pointship secures your funds. Reward Owners do not receive the full payment until the flight is completed. Only then, within 24 hours the full payment will be transferred to their account. This is in order to avoid any dispute among the members.
Yes, you can create multiple passengers. Simply, save the passenger information while making the order request.
Simply, go to Balance and Withdrawal, create a Withdraw Profile with your bank details and initiate the withdrawal process anytime you like.
“Pending Income” is the amount you make for sharing your miles/points, however, the total is not on your account since the flight is not completed yet. “Available Balance” is the amount available to you for withdrawal. “Withdraw in Progress” is the amount you already initiated to be transferred to your bank account. You can review all the history under Withdraw History.
Great! Please do so. Good news: Your friend gets a 10% off on the service fee of their first order, that %10 will be credited to your account. Just go to Invite and Earn on your Profile, use your link you’ll see on the screen, and invite them by tapping “Invite Friends Now”.
We have multi-language support and will be introducing new languages on a regular basis.
To make an income from the miles/points you own, you need to become a member of Pointship and list your programs. When you receive an order, matching your price requirements, you need to go to the respective airlines loyalty program web-site or app and issue the requested ticket. Pointship will provide you all necessary passenger information to issue the ticket within the app. Once you have issued the ticket, simply provide the ticket number and/or PNR. You will be able to enter such details as well as additional notes – if required – on the Orders Tab within Pointship.
To place an order via Pointship there are 2 options. Easy Booking: These are predefined routes, where the miles/points and tax information is already available for your convenience, you simply place your order. Enter Miles or Points: If the route is not pre-defined or you are aware of a promotion, you can get the miles and tax information on the airlines webpage/loyalty program redeem ticket services. Once you have this information, go on Pointship, select your flight, provide miles/points and the tax amount for the ticket. Finally, you will be asked for the trip and passenger details to get the ticket issued and will be routed to Paypal or your Credit Card provider to make the payment.
There are always possibilities that no seats might be available at the time of ticket issuance, such cases might be rare if you place your requests in advance. If a Reward Owner rejects or does not complete your request, Pointship directs your request to another Reward Owner.
The current version of Pointship only allows one-way tickets, however our teams are working to make additional features to be available very soon.
In some cases it’s possible that there are no Reward Owners sharing their miles/points for that specific program or they might be out of miles/points. In such circumstances, we suggest you look for an alternative airline/program.
If there is no Easy Booking option available for your route, you are expected to enter the required miles/points and the tax amount manually. You can easily find this information on your selected airline’s mile program.
Please e-mail us at info@pointship.net to cancel your membership. We will be adding the Cancel Membership option in the app soon.